Booking FAQ – How It Works

The Artisan Street Fayre · Trader help

Less wondering.
More market days.

Your booking questions, answered. From choosing a pitch to arriving ready to trade, find the details you need right here.

01

Booking & payment

From your first registration to your confirmed place.

How do I book a stall?

New traders must complete our trader registration form and provide the documents relevant to their business. Then visit Book a Stall, choose your venue and date, check the event requirements and select your pitch options before submitting your booking. Registration does not guarantee acceptance at every event.

When is my stall confirmed?

Your stall is confirmed only once we have approved your booking and taken payment. A booking acknowledgement or payment authorisation is not final acceptance. Please wait for your confirmation and check the venue, date, pitch size and selected location carefully.

How much does a stall cost, and how do I pay?

Prices vary by venue, date and pitch size. The price and any applicable charges are shown during booking. Payment is made securely online through the Trader Portal using the payment methods offered at checkout.

What happens if my booking is declined?

If we decline your booking, any payment already taken for that booking will be returned to the original payment method. If funds have only been authorised, we will release the authorisation.

Where can I see my bookings and confirmation?

Sign in to My Bookings to view your orders. Look out for your confirmation email and check your junk or spam folder. If anything looks incorrect, contact our team with your booking reference, venue and event date.

02

Pitches & equipment

Find the right space and know what to bring.

What pitch sizes are available?

Options vary by venue. Outdoor options may include 3m × 3m for one standard gazebo, 3m × 4.5m where offered, and 3m × 6m for larger displays or adjoining gazebos. Indoor spaces are usually based on tables or allocated floor space. Always check your event listing for the exact options and keep your display within your booked space.

Can I choose my pitch location?

Where named or numbered pitches are offered, your selection is your requested location, subject to approval and payment. We will make reasonable efforts to provide it, but safety, access or venue instructions may require changes. If a change is necessary, we will explain it and seek a suitable alternative of the booked size. We will discuss any material change with you.

Are tables, chairs and gazebos provided?

Unless the event listing expressly says otherwise, bring your own tables, chairs, display equipment and table coverings. Outdoor traders must provide a suitable gazebo and securing equipment, with weights at every leg. Follow your venue’s requirements for gazebo types, table types and weights. Gazebos are not normally needed indoors unless stated.

Are electricity and other facilities included?

Electricity, water, parking and vehicle access are only included where specifically stated or agreed. Please check before booking if your setup depends on them. Follow any venue restrictions on generators, gas equipment and catering units.

Can I bring a catering trailer or specialist setup?

Food units, catering trailers and other specialist setups require approval before booking and are only suitable for selected venues. Contact our team with details of your business and setup before choosing a pitch.

03

Insurance & documents

Get your business ready for market day.

Do I need public liability insurance?

Yes. You must hold valid public liability insurance covering your products and activities throughout the event. Check the required level of cover in the booking information and any venue-specific requirements before booking. Tell us promptly if your insurance expires or changes before the event.

What documents do food and drink traders need?

Provide the documents applicable to your business when requested. These may include food business registration details, food hygiene documentation, public liability insurance, risk assessments, relevant licences and equipment safety records. Additional documents may be needed for your venue or setup. Food traders are responsible for safe storage, temperature control, hygiene and allergen information.

Can I change what I sell after booking?

Only products and activities approved for your booking may be offered. Please obtain our agreement before adding a product category or changing your setup. You are responsible for applicable product safety, labelling and licensing requirements. Counterfeit goods and products unlawfully using another person’s branding, designs or characters are not permitted.

What should I bring on the day?

Bring your stock, signage, displays, tables, chairs and coverings; a suitable gazebo and safety weights for outdoor events; payment equipment; and any required insurance, licences or safety documents. A trolley can help with unloading. Prepare for the weather and check your event’s setup instructions. Visit Trader Resources for more guidance.

04

Arrival & market day

Know where to go, when to arrive and how to set up.

When will I receive setup information?

Full arrival, unloading and setup information is normally emailed approximately five days before the event. Read it before travelling and check your junk or spam folder. If you have not received it, contact the team with your booking reference.

What are the setup and trading hours?

Hours vary by venue. Trading hours are shown in the event listing and confirmed in your setup information. Arrive during your allocated access period and be fully set up before the event opens. Do not assume another venue’s times apply to your booking.

Is parking available, and can I drive to my pitch?

Parking and vehicle access vary by venue. Check your setup email for unloading points, access times and parking arrangements. Do not assume you can drive directly to your pitch. Unload promptly and move your vehicle when instructed, following directions from our team and venue staff.

Can I pack down early?

Remain fully set up, staffed and trading until the advertised closing time unless the event manager authorises an earlier departure. Early packing can create safety risks and disrupt the market. Keep your pitch tidy and take all stock, equipment and waste away afterwards.

What if I am running late or cannot attend?

Contact the event team as soon as possible using the details in your setup information. If you need to cancel, you must also email accounts@spgeventsnw.co.uk. A call or message to the event team does not replace the required cancellation email.

05

Cancellations, refunds
& trader credit.

Plans can change. Here is how trader cancellations work under our published policy. Notice is measured from when we receive your email, and all days are calendar days.

Within 7 days
of booking

The event must start more than 14 days after we receive your cancellation.

Full refundTo your original payment method. No cancellation fee.

More than 7 days
after booking

The event must start more than 14 days after we receive your cancellation.

Trader credit, less £5Use the remaining credit towards future event bookings.

14 days or less
before the event

This applies even if you booked within the previous 7 days. Non-attendance is treated the same way.

No refund or creditThis restriction applies to trader cancellations, not the organiser cancellations below.
How do I cancel my booking?

Email accounts@spgeventsnw.co.uk with your name, business name, booking reference, event location and date. Notice is calculated from when we receive the email, not when we reply. Telephone calls and social media messages do not count as cancellation requests.

What if the venue cancels the event?

You will receive a full refund of the amount paid for the affected event booking to your original payment method, with no cancellation administration fee. This applies regardless of how close the cancellation is to the event.

What if you cancel because of adverse weather?

The full amount paid for the affected booking will be added to your trader account as credit within 72 hours of our cancellation notification. No cancellation fee is deducted. Under this policy, weather cancellations by us are resolved through credit rather than a refund to your original payment method, subject to applicable legal rights. The 14-day trader cancellation restriction does not apply.

How can I use trader account credit?

Credit can be used towards future event bookings through your trader account. Future bookings remain subject to availability, suitability and approval; credit does not reserve a pitch. For missing credit or help using it, email accounts@spgeventsnw.co.uk.

Policy updated 26 October 2026. Applies to new bookings made after publication; existing bookings remain subject to the terms agreed when booked unless a change is agreed. Nothing here excludes or limits rights or remedies that cannot lawfully be excluded or limited.

Real people. Ready to help.

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